15% OFF Glass Candles Code: DADSROCK
15% OFF Glass Candles Code: DADSROCK
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WICK TRIMMING AND CANDLE CARE

+ In order to burn correctly, your candle wick must be trimmed to 1/4 of an inch every time you burn it.

+ During the first burn, make sure to allow the candle to melt to the edges of the candle. At least 1-2 hours. This will ensure your candle burns correctly, evenly and as cleanly as possible. Failure to do so can result in tunneling, poor scent throw, and poor burn times!

+ I recommend only burning your candle for about four hours at a time, allow candle to cool and then trim your wick to 1/4 of an inch before burning again.

WHAT IS THE BENEFIT OF USING ALL SOY CANDLES OVER THE MORE COMMON PARAFFIN WAX CANDLES?

Paraffin wax is derived from fossil fuels found deep within the earth. After being harvested these fossil fuels undergo harsh refinement processes and the bi product is paraffin wax. PattyCakes Candles Co. is proud to offer its customers a vegetable based alternative - Soy Wax!

CAN MY CANDLE SWEAT?

If it appears that the top of your candle is “sweating”, this is very well possible. 100% Soy wax candles melt at a much lower temperature than paraffin wax, and therefore releases excess oil that runs at the surface of the candle during temperature changes. When the candle reaches room temperature it will return to a solid state. The important thing to note is that this is normal and sweating will not affect the quality or performance of your candle.

WHAT IS FROSTING?

Every soy candle has the ability to frost and is simply a characteristic of soy when it is burned. Don't worry, this is normal and it will not affect the burn quality or scent quality of your candle.

ORDER ISSUES OR DAMAGE

I want all of my customers to love their purchase! If your order arrives with any issues or damage, please let me know immediately (within 24 hours of delivery) and include a photo of the damage.
I will get back to you as soon as I can and will work with you to resolve the issue. I usually answer all of messages very quickly.

PLEASE CHECK YOUR SHIPPING ADDRESS, PRIOR TO ORDERING

Please make sure to check your shipping address on Etsy, prior to placing your order!
Customer is responsible for any additional shipping charges incurred, due to an incorrect or old address and any item returned due to this reason will be considered an unauthorized return.

WARM WEATHER ADVICE

During the warm summer months, it is highly recommended that you make sure to bring your order inside, as soon as it is delivered. Even though they are highly protected against damage during shipping, your gorgeous candles and/or wax melts do their best when they are not left sitting out in the sun or in a hot mailbox. PattyCakes Candle Co is not responsible for any items left to exposure, during the hot weather or elements.

LOST PACKAGE
Lost or Undelivered:

If your order says delivered and it's not, please contact your local USPS. They will be able to do a GPS track to see where the package(s) were left.

Also, check with neighbors and other family members. They may have it.

Please contact me for more information.

Pattycakes Candle Co. is not reponsible for lost or stolen packages marked delivered by USPS.

If it is stuck in transit, I can file a claim with USPS. Please contact me for more information.
SHIPPING

$5 flat shipping for USA orders
(excluding wholesale)

HOW LONG WILL MY SOY CANDLE LAST?

Pattycakes Candle Co. candle burn time:

9oz Candle - 60 hours
16 oz Candle - 100 hours
21 oz Candle - 130 hours

Soy wax burns cooler which means that you can enjoy your soy wax candle for generally 30-50% longer than a paraffin candle!

TIP: Remember, trimming your wick before each use and burning it for no more than the suggested 4 hours will allow for a better and longer burn.