Additional Insurance is offered on ALL orders at checkout. You can only purchase insurance at checkout. Once the order is placed, additional insurance can no longer be added.


Purchased Additional Damage Insurance 

Submit claim directly via ShipInsure >> https://claim.shipinsure.io/file-claim 

Claims must be submitted within 15 days of the tracking delivery date or estimated delivery date.

Once claim is submitted with supporting photos, ShipInsure will provide a REFUND FOR LOST/ STOLEN/ & DAMAGED ITEMS. 

Processing usually takes 1-2 Business Days and refunding via PayPal.

No hassle with contacting the carrier & waiting for communication with the carrier. Pattycakes Candle Co.  & ShipInsure will handle the entire process behind the scenes while the customer is already taken care of. 


NO Additional Insurance Purchased

No worries ! 

Most carriers offer up to $100 of insurance. Please contact the carrier DIRECTLY to submit a claim.


File a claim with UPS  - https://www.ups.com/us/en/support/file-a-claim.page

File a claim with USPS - https://reg.usps.com/entreg/LoginAction_input?app=CICRSSR&appURL=https%3A%2F%2Fonlineclaims.usps.com%2FOICWeb%2F%3F_gl%3D1*3mvsbr*_ga*OTM2MzU2OTguMTY2MDMyNDYxMQ..*_ga_3NXP3C8S9V*MTY2MDMyNDYxMS4yLjAuMTY2MDMyNDYxMS4w


Pattycakes Candle Co. will not be able to reship any damaged items. If approved via the carrier, a check will be mailed from the carrier to the customer in the amount approved. 

Pattycakes Candle Co. can not expedite the claim process with the carrier. 


Pattycakes Candle Co. has the right to deny ANY claim after proper investigation. Lost packages are fully investigated by the carrier. If the carrier provides proof that the order was “ Delivered “ Pattycakes Candle Co. may deny the claim. Once the package is successfully “ Delivered “ Pattycakes Candle Co. is no longer responsible. 


Pattycakes Candle Co. has the right to deny ANY claim after proper investigation. Pattycakes Candle Co. is NOT responsible for P.O Box Claims once marked delivered to the courier.
If you elected NOT to purchase insurance, Pattycakes Candle Co. is not responsible for any lost, stolen or broken orders. Most carriers offer $100 for shipping insurance if you elect to not purchase additional insurance.
We are not responsible for mis-delivery errors via carrier, or incorrect shipping info.
If your shipping information was filled out incorrectly, please email ( PattycakesCandleco@gmail.com ) immediately before order is shipped.